By using our website, purchasing products, or accessing our services, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before engaging with our website, services, or products. If you do not agree with these terms, you must refrain from using our website or services.

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1. General Terms

These Terms of Use apply to all users of our website, including customers, clients, and anyone accessing or purchasing our products and services. By using this website, you accept and agree to be bound by these terms, as well as any additional policies, such as our Privacy Policy.

We reserve the right to update or change these Terms of Use at any time. Any changes will be posted on this page, and your continued use of the website and services after such modifications constitutes your acceptance of the new terms.

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2. Provision of Services

Havill & Health Naturopathy offers naturopathic consultations, wellness programs, vouchers, products, workshops and other health-related services. All information provided during consultations or via the website is for educational purposes only and does not replace professional medical advice. Our services are complementary to conventional medical care and should not be used as a substitute for treatment prescribed by your healthcare provider.

You agree that any health information provided to us during a consultation is accurate to the best of your knowledge. We are not responsible for any adverse outcomes if you provide incorrect or incomplete information or fail to follow the guidance provided during consultations.

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3. Products and Downloads

We may offer physical products (e.g., supplements, herbal remedies) and digital downloads (e.g., eBooks, wellness guides). By purchasing these products, you agree to the following terms:

• Physical Products: All sales of physical products are final, except as required by Australian Consumer Law. We take care to ensure the quality and accuracy of the products, but we do not guarantee specific results. Always follow the directions for use provided with the product, and consult your healthcare provider if you have any concerns or pre-existing medical conditions.

• Digital Downloads: When purchasing a digital product, you will be granted a non-transferable, non-exclusive license to access and use the content for personal purposes only. You may not share, distribute, or resell any downloadable material. All intellectual property rights for digital products remain with [Your Business Name] or the content creator. Once a digital product is downloaded, refunds will not be provided.

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4. Payment and Pricing

• Pricing: All prices for products and services are listed in Australian dollars (AUD) and are subject to change without notice. Prices at checkout will be inclusive of any applicable taxes.

• Payment: We accept payment through the methods listed on our website. All payments must be made in full before services are provided or products dispatched.

• Refunds: Refunds for physical products will be provided only where required by Australian Consumer Law (e.g., for defective goods). Digital products are non-refundable. Refunds for services (e.g., missed appointments) may be granted at our discretion and in accordance with our cancellation policy.

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5. Shipping and Delivery

For physical products:

• Shipping: We ship products Australia-wide. Shipping costs are calculated at checkout and depend on your location and order size. We aim to dispatch orders within 5 business days. However, shipping times may vary, and we are not responsible for delays outside our control.

• Delivery: You will receive a tracking number once your order is dispatched. If an item is lost or damaged in transit, please contact us immediately, and we will work with the shipping provider to resolve the issue.

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6. Cancellation and Rescheduling Policy

For naturopathic consultations and services:

• Cancellation: If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. Cancellations made with less than 48 hours notice may incur a cancellation fee or result in the forfeiture of your appointment fee.

• No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in the full service fee being charged.

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7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and digital products, is the intellectual property of Havill and Health naturopathy, unless otherwise indicated. You may not use, reproduce, or distribute any content without our written permission. Unauthorised use of our intellectual property may result in legal action.

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8. Limitation of Liability

To the fullest extent permitted by law, Havill and Health Naturopathy shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or products. This includes, but is not limited to, any errors or omissions in the content, loss of data, or health-related issues arising from the use of our naturopathic services or products.

Our liability for any breach of these terms is limited to the total amount paid by you for the relevant service or product.

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9. Governing Law

These Terms of Use are governed by the laws of Australia. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Queensland.

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10. Contact Us

If you have any questions about these Terms of Use, please contact us at:

Havill & Health Naturopathy
Email: hello@havillandhealth.com